I'm going to send you a private message, so we can look into this for you. I have just had VM broadband installed. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. You can find out more FAQs about Web Safe here. In response to Graham_A. Just sign into My Virgin Media and. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Options. A new secure password will be generated for you. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. 168. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. It’ll automatically detect and remove viruses, malware, ransomware and spyware. The Gamer Lounge. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 4. net, pubg. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;If you would like the Web Safe settings changed, let us know as this can be a work around for now. Tap Install Now. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. 0 that contains your default network information. We would like to show you a description here but the site won’t allow us. I can not get websafe/child safe to work on any device. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. That said, the more you know about the web, the better understanding you. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. on 27-08-2023 09:39. 67. Back up your device using iCloud or your computer. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. . To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. You can change this by clicking on the toggle to switch on or off when needed. These are two settings — Virus Safe and Child Safe. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. If you see two software update options available, choose the one you want to install. Web Safe turned off but still blocking websites. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. You need F-Secure SAFE – our award winning internet security package. Virus Safe - Enabled. Open Advanced settings. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Move message to Spam folder (default) Flag a message as. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. If it was a scam, they will be able to help and protect you from falling victim to fraud. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. by VirginMedia on 20-08-2018 08:53. Like a lot of people here it seems. If your websafe option is off, then the toggle will be greyed out. e. Web Safe is not automatically turned on for customers who joined before this date. AtlasVPN: A fast and secure VPN that is great for streaming. Stream from Virgin Media. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. 8. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. I’ve tried re-booting the hub etc but no joy. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I’ve had my broadband up and running since 10/09 and I set the account up just before then. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. Community Natter. opens perfectly in both Firefox and in Edge. com IMAP Server. These are two settings — Virus Safe and Child Safe. Where you put your Hub can sometimes affect its wireless performance. 17-04-2023 12:57 - edited 17-04-2023 12:58. When prompted, enter the settings. Learn how you can change Web Safe settings to turn Child Safe off. I will be able to assist and get this changed for you. by VirginMedia on 20-08-2018 08:52. We would like to show you a description here but the site won’t allow us. You may want to start by seeing what your site report looks like using a tool like Blocked. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. My email header says that my network settings prevent content from loading privately. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Parental controls block websites and applications that you think are unsuitable for your child. I am signed in to My Virgin Media and it. 100 & 194. AtlasVPN: A fast and secure VPN that is great for streaming. Click: My Apps. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. There's no firewall settings that I can see, and one time I got to see a page saying. 24/7 email & live chat customer support. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. 88K views 5 years ago. 220. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. 1. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. My Virgin Media makes managing your account easier with all your information in one place. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. It's the same for virus safe and child safe. More about Virgin Internet Security. Select the firewall and tick the following protocol. Discover the web for yourself. 25-02-2023 13:20 - edited 25-02-2023 13:25. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Modem-only. Usually, malware is installed accidentally. Just sign in to My Virgin Media and change your settings. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Select the SPAM setting you’d like to use: Reject All Spam messages. 140 and not, the expected, 81. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. 123 and 194. 0. Community Natter. No bank or credit card details are required for the trial. Changing network settings to use any Public DNS should re-gain full access for the device. To. Navigate to the My Apps tab and select Web Safe from the menu. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. 222 and 208. For a single one, you may be able to get an exemption. Email settings for addresses ending in @VirginMedia . It’s important you choose a passcode that’s different to the one you use to unlock your device. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Afterward, click Apply and save your settings. 296. We created Web Safe for our customers to make browsing safety a no-brainer. Plus all the blocked websites reset to nothing when I log in again. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. uk Server: cache1. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 222. org. All Rights ReservedHere are our top tips to help you on your way. Could it be a different situation, i. Our protection software can be installed on your mobile devices too,. There have been a few complaints about this recently. Bypass Child Safe & Virus Safe. For best. Remember that parental control settings are only one part of online safety. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. 9. 0. Here are our top tips to help you on your way. 1. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. 168. pc. Virgin Media Staff. make sure you are using Virgin Media's DNS; if you go to 1. Click: Web Safe. co. VPN Apps for all devices and unlimited simultaneous connections. If it’s not a technical issue you need help with then we’re here to support you on. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. on 05-07-2022 19:36. Find the right spot for your hub. For best protection, we recommend using Virgin Media Internet Security and Web Safe. ' The child safe settings are on and correctly configured. The Virgin Media blocking method. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. You don’t need to be a web wizard to know how to take care of your kids online. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. Any help appreciated. My Virgin Media App. Re: Websafe settings won't save. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 220. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. com Address: 185. If you changed the computer's network settings to use any Public DNS does that re-gain access. SpeedWelcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Virgin Media Web Safe allows you to block certain websites on all of your devices connected to its network. C:UsersPhilip>nslookup jamtec. If your site is blocked by a majority of ISPs, it may be that there is a. Thanks for the reply @jasoncartwright on the forums. I tried to check the AS name as advised on the forum , here is what I found. Tried every browser, device, incognito mode etc. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. on 23-05-2023 15:19. Select SPAM Settings. 0 Kudos. To check this, go to iOS settings > Local network > ON’. on 10-06-2023 13:58. Any website unsuitable for children is blocked by default. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Tried every browser, device, incognito mode etc. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. 159. 4. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Anyway, I recently moved house (August) and kept the same package. on 06-03-2023 16:05. Tap Install Now. Options. Take us with you in four easy steps. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. 220. Discover the web for yourself. A VPN circumvents restrictions by encrypting and sending all of your traffic. - 5157648. The results of queries to the Virgin Media DNS server gave the following results. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. g. How to turn on Child Safe. I am shown “cannot access to the server”. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. cheating, porn, social media etc. We hope that helps. 140 and not, the expected, 81. Also check the. . The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. 4. We'll go over how to set up the filter, what. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Please try again later. 1. Connect to the router with a LAN cable. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Click on Plan and device. My Virgin Media App. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Connect to the router with a LAN cable. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Back up your device using iCloud or your computer. 99. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media; My Virgin Media; Shop;. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Hi. You’ll pay nothing for 3 months (with no payment details. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. If you're a Virgin Fibre customer, when you register. 15-02-2023 21:11 - edited 15-02-2023 21:15. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291 Browse Virgin Media Virgin Media CommunityRe: Web safe problem. Go to My Apps. 6 - 6. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. 8. resolved IP Address is 185. Hi 20220328, Thanks for your post and welcome to the forums. The VM website is constantly being tweaked. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Click the big on/off icon to connect. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. . not the VM Hub. Expand the Email option. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. e. I have added the categories to block but it will not allow me to add. See. 4. And we don’t mean wrapping them in bubble wrap. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Virgin Media takes online safety seriously. Then follow the instructions on screen to finish your set up. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. . Click: Settings. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. 222 and 208. This is a fast and very easy trick that can work even if you're not a Virgi. . The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. If you changed the computer's network settings to use any Public DNS does that re-gain access. My Virgin Media, making managing your account easier with all your information in one place. We give all our customers a complete, market leading security package called Virgin Media. Access your Hub's configuration page - default web address: 192. 9. Apply the Public DNS to the computer / device / your own Router i. Browse Virgin Media Virgin Media Community. It'll help to. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. The WebSafe issues started a few weeks ago. I can access via my phone, so not really a problem. Have a look in the Virgin Media online account. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. With parental controls, you can customise the settings that will control the web. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Virgin Phone Switchover. Childsafe off but still blocking sites. com 194. We'll be more than happy to assist from here!Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 0 Kudos. 1 or whatever else you like. Only slow and interment WiFI. on 01-02-2023 14:12. If your websafe option is off, then the toggle will be greyed out. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. e. Just bear in mind this would reset everything. Every computer on the internet must have a unique. 100 nslookup protonvpn. 67. 0 you will need to use 192. 159. Learn how you can change Web Safe settings to turn Child Safe off. If you would like the Web Safe settings changed, let us know as this can be a work around for now. I'll be in touch soon. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. . OpenDNS provide instructions here :. We would like to show you a description here but the site won’t allow us. 220) in case it's a local DNS issue. 8 and/or 1. Go to Account settings, then Account details b. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Click on My Apps then Web Safe. 168. 1 and all appears in order. Virgin Media. 1. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Apply the Public DNS to the computer / device / your own Router i. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. What is the website,. We hope that helps. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. BTW is there a reason why you are access the old site page for Web Safe?. We recommend keeping Virus Safe on. Virgin Phone Switchover. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Forum; Apps. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. 88K views 5 years ago. 1. 1. . Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 168. Child Safe is enabled by default for new A/Cs. --. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. Your previous Web Safe settings will remain active. For best protection, we recommend using Virgin Media Internet Security and Web Safe. icon on the upper-left edge of your screen. 0 Kudos Reply. Forum; Apps. Mobile customers can also use the app to keep on. Options. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. 159. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 168. Any website unsuitable for children is blocked by default. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. Learn how you can change Web Safe settings to turn Child Safe off. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 1. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Try again to see if problem persists. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. Open a new account or log in to your virgin Media account using your email address and password. g. 9. Joining in. 4. IPCONFIG reports DNS servers as 194. I have the same problem as well, I have just checked my online security controls and it's all turned off. AS Name. If you see two software update options available, choose the one you want to install. 24/7 email & live chat customer support. The message you get from the pc isthat "something has gone wrong on our side. Click: Settings. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. WebSafe are safety settings that are selected to work over your home broadband connection. Take a look at the pull-out tab on the side of the Hub 3. 8. There is no speed problem with 16 Gig memory. Solved: Hi, I can't seem to turn on Web Safe.